Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Learn More About Great Wolf Resort's Privacy Policy. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. It refunded many customers, but some fell through the cracks. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. YouTubes privacy policy is available here and YouTubes terms of service is available here. You can see all the restaurants in the Dining & Shopping section. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Even some of our adult visitors got in on the action. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. / CBS Chicago. "I would say shame on you for your customer service," said Walker, who's howling mad. This is the version of our website addressed to speakers of English in the United States. Stop what you are doing and book a trip right now! Stop by the front desk to let us know you're here and pick up your water park wrist bands. Yes, its expensive. There is a nominal fee for each long distance call. We had a standard room with 2 adults and 2 kids (17 &8). When setting up a reservation online, we require the number of children under 2 to be listed. February 28, 2023. It's vacation so we splurged for one meal. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. What is the minimum age requirement to confirm a reservation? So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Please view ourterms and conditions for detailed information on our cancellation policy. Please have a look at all dining options here. Resort officials say they will offer full refunds to all guests. This includes our restaurants, spas and MagiQuest. She cancelled the reservation and issued my refund. They did. Just go here! We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Do the rooms have a refrigerator and/or microwave? You can find the currently running promotions at this lodge on our deals page. Please allow up to 5 business days for points to post in your account. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. In my opinion they should have honored our original booking price. The other on site activists were less than impressive as well. Tripadvisor performs checks on reviews. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. Towels in the water park are included but are subject to a fee if not returned. Tax exemption is not available at the Grand Mound location. The splash zone was good for the youngest. Members must complete their profile and set a password to have access to all benefits. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. The place is way overpriced. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. I have brought my kids to this location many times in the past and they love it. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. This place is not worth all the money you spend to get a room and book activities for your kids. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Can we bring our own puddle jumpers/life jacket? Can I request a particular suite style during check in? Are there chairs (aside from cabanas) to leave our belongings? Bonus Deals cannot be used on bookings made by phone. Where can I purchase toiletries if I forgot something? Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. This location doesnt care about being a clean fun place for kids. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Can my child use the water park if they wear diapers? If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. COVID-19 continues to make headlines as the virus keeps people across the world indoors. Learn More About Great Wolf Resort's Privacy Policy. Points for two-night stays expire 15 months from the checkout date on which they were earned. .no matter what their ages! Please. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We went to GWL in March 2020 after covid began, but prior to lock down. Yes! Do I have to add children under the age of 2 to my reservation? No effort whatsoever to update anything except the price. Check-in time begins at 4 p.m. or as rooms become available. . This means you don't have to carry cash or room keys! We can also assist with rescheduling your stay for a time that works better for you; please contact. "I was like, 'How many charges are you guys gonna charge me?'" Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). What time can you use the waterpark at Great Wolf Lodge? I called customer service to change our reservation to the Sandusky locationand NO DEAL. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. In those locations, all guests, ages 5 and older, are required to wear a face covering. Points can be redeemed when bookingthe room portion of a future stay. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Disappointed once again. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Points will display on the home page and can be redeemed during booking. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Carpets are old and dirty. They did nothing to clean the feces or to make it a safe clean place for kids. Bonus Deals are tailored to individuals. The resort will close on Sunday, March 15 at 2 p.m. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Est permitido traer hieleras a la habitacin? Are there any water park restrictions if I am pregnant? Answer 1 of 11: Hi fellow US travelers! The pizza from the other restaurant was good. The room was okay, but we didn't spend much time in the room anyways. Both were great and service was good. The resort will close on Sunday, March 15 at 2 p.m. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. One charge was legitimate. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A cleaning fee may be applied if this policy is not followed. No bowling. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! Why is there a maximum occupancy in the suites? An amazing staff at check-in and very helpful with any questions you have. That is where you will receive your keys and water park wristbands. If my family has food allergies, how can I let the resort know? You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. We had a standard room with 2 adults and 2 kids (17 &8). The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Not sure what to bring? In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. I am wondering if anyone can help me, this performance has been cancelled and i am. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Towels are provided for your family in the water park as well as bathing towels in your suite. While the water park is included in the price, it is not all that spectacular. We require guest checking in to be at least 21 years of age. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Most games are $1.20 just to play. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. This is the version of our website addressed to speakers of English in the United States. She cancelled the reservation and issued my refund. "We have had no reported positive COVID-19 cases within our guest or pack. Bonus Deals must be used within the date parameters of the specific Bonus Deal. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. Can I move my Bonus Deal to a different stay date? Prices are the average nightly price provided by our partners and may not include all taxes and fees. There are lockers, showers, and changing areas available for your use in the water park. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Service animals as defined by the ADA are allowed in all areas of the resort. What do I do? There is something for everyone. We cant wait to go back. For anyone who complains about the price, try a week at Disneyworld! Our retail stores have swim diapers available for a nominal fee. The kids had a fun, albeit an expensive weekend ($600+/night). No problem! Purchase your Day Pass here. Suite style preference must be booked at time of reservation. Please see our partners for more details. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. What is the common attire and footwear for the water park? In a statement, Great Wolf Lodge cited the large gathering. Review tags are currently only available for English language reviews. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Tripadvisor performs checks on reviews. I took the kids again in Sept 2020, after lock down began. Waterslides and our elevated attractions are not wheelchair accessible. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Great Wolf Lodge refunded one charge, but the other two remained. How secure is the web site when I'm booking online? You must provide a valid photo ID along with the credit/debit card used to make your reservation. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. 2021 CBS Broadcasting Inc. All Rights Reserved. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. 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