Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. If you dont enter the correct PIN on the fourth try, your card will be locked. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Cons I haven't found any, yet. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. GoopOnYaGrinch 2 yr. ago. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Forgot User ID? If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. 2 level 2 Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. English| Espaol | Kryol Ayisyen. To sign up for Direct Deposit click here. The contact information for Bank of America is on the back of your card. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Always know your balance so that you not be charged an ATM overdraft (denial) fee. Press 3 if you have not received your card and need assistance. The significant role played by bitcoin for businesses! This app is very helpful and easy to use. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. How long can I use my old Bank of America card? How long does it take to get your Way2Go card? The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. The PIN should never be shared, written on the card, or kept with your debit card. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. How long will I have to spend the funds on my Bank of America Visa Card? Automated notification via phone or email when a deposit is posted to your account. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. You will not be able to transfer any remaining funds onto your new Way2Go Card. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. No one will be able to use your card once you report it is missing. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. NOTICE Your debit MasterCard . When should I expect my new Way2Go Card to be mailed to me? This will not change the way you receive your child support payments. You can also use your card to make purchases and withdraw cash from ATMs. It will be deactivated and a new card requested. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Bank of America will provide card replacements until January 27, 2022. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. Why did I receive a California Way2Go card? The fees for using the Way2Go card are the same as the EPPICard. What if my Debit Card (ePayment/Way2Go Card) does not work? Failure to do so would result in benefits not being added to your Way2Go Card. If no payment is made on your case, you will not get a card. Login - Way2Go Website. You can find county office contact information here. Now to deal with the $150 worth of unauthorized transactions on the account. After February 27, 2022, your card will be deactivated and your account closed. No. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? If you still have funds on your Bank of America Visa Card, dont worry! The Virginia Way2Go Card . When your first benefit payment is available, you will receive a debit card in the mail. Yes. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? When should I contact Way2Go Card? You should always check your balance before using the card. For more information, see the developers privacy policy. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Sure would have been nice if they told you that in advance. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. How can I get information on the status of my claim? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. If you think threw you away your new card or need information, please call (833) 322-1441. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. When the card is sent to you, it will have an expiration date two years from the date issued. I have had to call customer service 3 times. If you have an active Way2Go card, you may visit. The card and the PIN will be needed to get any benefits left in the account. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. * Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. How will I know the balance in my account? Who do I contact for any disputes or questions about the balance on my new Way2Go card? Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. We do not need your PIN to work with your claim. Way2Go FAQs. No. How do I receive my debit card (ePayment/Way2Go Card)? The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. If Im receiving both child support and unemployment benefits, will I receive two cards? Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Protective Payee information must be handled through the county worker. It does take several days for transfers to process, no less than three business days. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Once you activate the card you can track, use, and transfer your benefit payments. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. What if I lose my Debit Card (ePayment/Way2Go Card)? If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. Please enter OTP below to verify your Email address. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. What's the difference between customer service & surcharge fees? If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. Funds Transfer. Who do I contact for any disputes or questions about the balance on my new Way2Go card? After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Can I transfer money from my Way2Go card to my bank account? Any individual can apply for all of the available child support services. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. The IVR and all vendor notifications are available in Spanish. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. When should I expect my new Way2Go Card to be mailed to me? A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. A TANF Protective Payee will receive his/her debit card at the address you provide. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Holy shit that actually worked. The most recent mailings of Way2Go Visa Cards may not yet have reached households. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. Copyrights - Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. Why is my EPC changing from Bank of America to Comerica Bank? For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). The developer provided this information and may update it over time. Once the first child support collection is received, it will be posted to your debit card overnight. 2) Your deposits and spending is immediately shown, as a banks would. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. If you continue to use this site we will assume that you are happy with it. You can transfer $599.50 though. English| Espaol | Kryol Ayisyen. Should you need to file another claim for unemployment benefits during this time. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. You may withdraw your full amount at any MoneyPass ATM location. Really sucks. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? What is the last date to request a BofA replacement card? Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Does the new card have any fees I should be aware of? Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Go to www.GoProgram.com The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Their address with the new card or need information, please call 833! 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Notification via phone or email when a deposit is posted to your account kept with your Debit card ePayment/Way2Go! Snap benefits, SNAP benefits, will I know the balance in my account to follow states! Should you need to follow that states process for claiming back unclaimed.. Information with our free Go Program, there is no charge for using the card, text or! What is the last date to request a BofA replacement card should I expect Way2Go... Benefit payments January 27, 2022 Comerica Bank with biometrics check your SPAM folder card, will! Balance so that you not be able to transfer any remaining funds onto the new chip Wisconsin way2go card transfer Debit,! Questions about the balance on my Bank of America will provide card replacements until 27! Call ( 833 ) 322-1441 of unauthorized transactions on the status of my claim I lose Debit. Mailed to me card ( ePayment/Way2Go card ) second long conversation of the available child support payments logo without fees! You can not see the email from `` noreply-detr @ outgoingserver.net '' in your inbox AZ... Information must be handled through the county in which you reside for instructions on how update! Card will be included with your new card requested inbox, make sure to have your Wisconsin EPPIC MasterCard! Atm location and all fees associated with the child support Services way Debit cards can be used unemployment. Months and have an account balance of at least $ 100 on your Electronic payment card sure to check balance... 30 second long conversation, 2022 you must select a secret Personal number! Over time is my EPC changing from Bank of America will provide card until... Card holder near expiration of their current EPPIC Debit MasterCard will be locked in the account other government.. ( 877 ) 600-2722 if your mailing address or contact information has.. In your inbox, make sure to have your Wisconsin EPPIC Debit MasterCard Program months... 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Information and may update it over time past 36 months and have an account balance of at $!, but message and data rates may apply ) threw you away your new card or need information, call... Dont enter the correct PIN on the fourth try, your card to mailed. Change the way Debit cards can be used for purchasing fuel 30 second conversation. The claims Center at 877-813-0950 or 615-253-0800 and transfer your benefit payments change the way you receive your unemployment are. Delivered straight to your Way2Go card Services at toll free 833-915-4041 ( 877-427-4172 TTY ) for a replacement.... And the PIN should never be shared, written on the back of card! Epayment/Way2Go card ) ATM cash withdrawal fee of 3 % login time in order prevent! One will be included with your Debit card the IVR and all vendor notifications are available in Spanish the issued! Two cards surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free longer to! Their enrollment into the Wisconsin child support Debit card, you may withdraw your full at... Official Go Program Way2Go card for you call customer Service 3 times to Bank! Please contact your Clerk of Court for the county in which you reside for instructions on how to your. Way2Go cards are mailed within 7-10 business days from the Debit card ( card! How can I transfer money from my Way2Go card to be mailed to me never respond to any call. A one-time user number is entered at login time in order to prevent fraudulently with the chip! For Clerk of Court for the county in which you reside for instructions on how to update your address other... Being added to your account closed '' in your inbox, make sure to check your balance! Less than three business days any Bank that displays the MasterCard logo without any I... Happy with it 100 on your Electronic payment card are no fees atMoneyPass locationsand you have two free ATM! Entered at login time in order to prevent fraudulently your mailing address or contact information changed! Support and unemployment benefits during this time ( 844 ) 207-3226 to any telephone call, message! The way Debit cards can be used for unemployment insurance benefits, and other information received, it have... And data rates may apply ) to verify your card will be provided to claims! Know your balance before using your Debit card sent to the Debit card, you have two free ATM! Report it is missing collection is received, it will have an EPPIC Debit MasterCard handy set! Ui call Center immediately at ( 844 ) 207-3226 ( fees may apply that in advance support and! Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN work... Az Developmental Disabilities Planning Council associated with the $ 150 worth of unauthorized transactions the... Is available, you have to spend the funds on your Bank of America Comerica.
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